Cart
0
Product
Products
(empty)
No products
To be determined
Shipping
$0.00
Total
Product successfully added to your shopping cart
Quantity
Total
There are 0 items in your cart.
There is 1 item in your cart.
Total products
Total shipping
To be determined
Total
New
Reduced price!
View larger
View larger
ISO 10004:2018
New product
ISO 10004:2018 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
standard by International Organization for Standardization, 08/01/2018
More info
Full Description
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms product and service refer to the outputs of an organization that are intended for, or required by, a customer.