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ASQ/ISO 10001:2007 (R2014)
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ASQ/ISO 10001:2007 (R2014)
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizationsMore info
Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. It's applicable to product related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.
| Author | ASQ/ISO |
|---|---|
| Editor | ASQ |
| Document type | Standard |
| Format | File |
| Confirmation date | 2014-08-27 |
| ICS | 03.120.10 : Quality management and quality assurance
|
| Cross references | ISO 10001 (2007-12), IDT |
| Year | 2007 |
| Document history | |
| Country | USA |
| Keyword | ANSI 10001;10001;ANSI/ASQ/ISO 10001:2007 |