Cart
0
Product
Products
(empty)
No products
To be determined
Shipping
$0.00
Total
Product successfully added to your shopping cart
Quantity
Total
There are 0 items in your cart.
There is 1 item in your cart.
Total products
Total shipping
To be determined
Total
New
Reduced price!
View larger
View larger
ASQ/ISO 10004:2012 (R2014)
New product
ASQ/ISO 10004:2012 (R2014)
Quality management - Customer satisfaction - Guidelines for monitoring and measuringMore info
Provides guidance in defining and implementing processes to monitor and measure customer satisfaction. It's intended for use by organizations regardless of type, size or product provided. The focus is on customers external to the organization.
| Author | ASQ/ISO |
|---|---|
| Editor | ASQ |
| Document type | Standard |
| Format | File |
| Confirmation date | 2014-08-27 |
| ICS | 03.120.10 : Quality management and quality assurance
|
| Cross references | ISO 10004 (2012-09), IDT |
| Year | 2012 |
| Document history | |
| Country | USA |
| Keyword | ANSI 10004;10004;ANSI/ASQ/ISO 10004:2012 |